My card was declined. How can I get my order to go through?
Due to our strict verification policy, which is in place due to a high rate of fraud for certain products, if we cannot verify that all your information is correct we cannot process your order. You will either have to contact your credit card company and have them rectify the situation or provide us with another credit card to be used for purchase. If all information is verified and satisfactory to our credit processing department, your order will then be processed.
Please note that we utilize a technology-based service to approve transactions. We apologize for the inconvenience caused in the event that one of our customer service representatives contacts you because your order is “flagged” as a potential unauthorized or fraudulent transaction. It may be just a matter of your transaction triggering an anti-fraud alert to us. We value your patronage and respectfully request that you allow our customer service to inquire further with you for additional information that will rectify the anti-fraud concern. We hope that you understand that the process we employ helps reduce fraud and allows us to keep prices competitive for all customers.